Reference

Our Terms, Your Account, Your Rights

This page covers how fzsv2 operates legally in relation to your account — what we ask of you, what you can expect from us, and how access is governed for Bangladesh and other eligible regions under local law.

Account Terms ApplyRegion-Dependent AccessbKash, Nagad, Rocket CoveredAccount Holder RightsPolicy Contact Available
fzsv2 Our Terms, Your Account, Your Rights
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account

Your account data stays with fzsv2 and is not sold or shared with third parties outside of legal obligation or wallet-provider verification. We retain transaction records, login history, and identity confirmation documents for as long as required by applicable policy and for the period your account remains active. You can request a summary of the data we hold on your account at any time through the support contact above.

Cookie Policy

We use session and preference cookies. You can manage cookie settings through your browser. Essential cookies for account security cannot be disabled.

Data Retention

Account records, wallet transaction logs, and identity documents are retained per our policy schedule and deleted on request after account closure.

Account Security

Login sessions are protected with OTP verification to your registered number. Unrecognised device sessions trigger an additional confirmation step.

Data Requests

To request a copy of your data, update your registered details, or ask for account deletion, contact support with your account number and registered wallet.

POLICY CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about how our terms apply to your account, or you need to raise a policy concern, these are the direct ways to get through. For account-specific issues — wallet disputes, access holds, or withdrawal verification — include your registered number and the relevant transaction date so we can pull the right record.

Live Chat Available through the site for real-time account and policy questions. Fastest path for wallet or access issues.
Email Support Send policy queries or formal requests to our support email. We respond to account and legal questions through this channel.
Account Help Centre The help centre covers account terms, wallet rules, and region-eligibility in detail. Start here for policy background.

Common Questions About Our Legal Terms

These are the questions we get most often about account terms, data handling, and legal access. If yours isn't here, the support channels above will get you a direct answer.

Access depends on your local law and the eligible regions we serve. We do not extend access where local regulation prohibits it. Confirm that participation is lawful in your location before opening an account.

Wallet transactions via bKash, Nagad, or Rocket are covered by both our platform terms and the wallet provider's own terms. Your registered wallet number must match your account details for each transaction to be processed.

Contact support with your account number and registered wallet number. We will compile your account record, transaction history, and identity documents held and send them through your registered contact details.

Yes. After account closure, you can request deletion of personal data we hold. Transaction records required for compliance may be retained for the mandatory period before deletion is completed.

We notify you through your registered number or email and explain the reason. Your account is reviewed — not closed — and you are given the opportunity to respond. Wallet funds are not released until the review concludes.

Reach the policy support team via live chat or email with your account number. For wallet disputes, include the transaction date and the wallet number used so we can match the record quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.